Cancellation of Online Payments

In case of cancellation of payments on the online system, generally, payment confirmation/acknowledgement with the system does happen instantaneously. For cases where the successful online payment acknowledgment is not received by the system (i.e., no response or an error response is received) for an online credit/debit/netbanking/UPI transaction and the amount is debited from the payee’s bank account, automatic reversal advice for crediting back the money to the concerned service seeker is issued.

i. Action by the Service Seeker

• The service seeker opts to use the online method of payment of compounding fees for the challan payment. The portal responds with an SRN number and the amount of compounding fees. The service seeker is requested to keep note of the SRN number for future reference. The portal subsequently passes control to the Bank system. The payee enters necessary information on the web-page presented by the Bank’s system for making the payment. The service seeker does not receive any response back from the portal.
• The service seeker, not sure about the success of his payment in cases mentioned above, repeats the step(s) again. The portal presents a screen warning him/her of possible duplicates. The service seeker, overlooking the alert message, goes ahead with the payment again.

ii. Action by the System

• At the end of the day, the authorized bank uploads a daily scroll consisting of SRNs of all receipts and receives the corresponding success and error files from the system (after reconciliation) for all reported transactions. SRNs for which successful online payment confirmation was not received by the system shall automatically be marked for reversal and reported back to the bank in the error file with an error code.
• The system will cancel the payment done against the SRN. This will ensure that eforms of the SRNs for which reversal of payment is made do not go to the back office.
• The system will also maintain the audit trail of all transactions reversed.

iii. Action by the Bank

• Cancellation will be considered only if the request is made within 72 hours. The bank will process the error file and reverse the transactions with the error code within 72 hours to the service seeker's bank account.
• As per the approved payment and accounting procedure for system receipts, funds for successful SRNs will be transferred through the link cell of the bank to the main head office of the bank.

Unlinked NEFT Transactions

In case of unlinked transactions under NEFT payment, the system will generate an error file containing transactions that were not linked for more than 2 days (or as determined by the system) and share the same with the bank. Thereafter, the bank will initiate the reversal of payment to the bank account of the originator.